Last updated: August 25, 2026
1. Dispatch Time
Items requiring proof approval only enter production once you approve your proof. Working days exclude weekends and public holidays, and orders placed after 2 PM are processed the next working day.
| Item Type | Production Time | Delivery Time |
|---|---|---|
| Ready-made | 1–2 working days | Depends on location — see below |
| Personalized | 2–5 working days | Depends on location — see below |
| Proof approval items | After approval | Depends on location — see below |
2. Delivery Options
We offer standard delivery on every order, with express and international options available at checkout depending on your location. Delivery estimate depends on the selected product, supplier, warehouse and destination; the current estimate is shown on the product page and at checkout before you pay.
3. Shipping Cost
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4. Tracking
Once your order ships, you'll receive a tracking link by email so you can follow your parcel to your door.
5. Countries We Ship To
We currently ship worldwide. Check your exact rate and delivery estimate on the product page or at checkout once you enter your address.
6. Delays
Occasionally deliveries are delayed by factors outside our control — courier network issues, customs processing, weather, or public holidays. We'll do our best to keep you updated if we're made aware of a delay.
7. Incorrect Address
Please double-check your delivery address at checkout. If an order is delayed, lost, or returned to us because of an incorrect address you provided, re-shipping costs are your responsibility. If you notice an address mistake, contact us as soon as possible before dispatch.
8. Lost Parcels
If your tracking shows no movement, contact us and we'll open an investigation with the courier — UK orders after 7 working days with no movement, international orders after 15 working days with no movement. If the parcel is confirmed lost, we'll arrange a replacement or refund.
9. Customs & Import Fees
International orders may be subject to customs duties or import fees charged by your country. These are the responsibility of the customer and are not included in our shipping cost.
10. Split Shipments
If your order contains multiple items, they may occasionally ship separately depending on production time — you'll receive tracking information for each shipment.
11. Personalized Item Timing
Your total delivery time is production time plus shipping time — the combined estimate for your specific product and destination is shown on the product page and at checkout.